In Short:

We're looking for a smart, self-directed person who can sit in on important client meetings, own follow-up deliverables and aid in defining/improving workflows within client organizations.

A Bit About The Job

  • This is a 3 month full time contract position anticipated to run from Nov 1, 2020 to Feb 1, 2021.
  • There is a possibility of this role becoming a full time, permanent position.
  • We're very flexible on timezones and work schedules; our team is spread across 6 time zones and aim to overlap our availability by at least 4 hours each day.
  • We would prefer that you are US-based and a fluent English speaker.

A Bit About Us

  • Lat Long is a digital product development team for clients exploring new frontiers. Our team is partially remote with an office in Brooklyn, NY and a partner development team in Buenos Aires.
  • Our core focus is building products for people doing exciting things — typically delivering technical solutions and going beyond to help create the business behind the product.
  • Our team has tackled some exciting projects in the past couple of years:
  • Our site and recent projects can be found here: https://latlo.ng

What will you be doing day to day?

  • Support our senior team on client projects by owning various deliverables. Those might include:
    • Documentation about how a feature works with screenshots and GIFs
    • Writing summary meeting notes with clearly defined next steps
    • Training clients on how to use a tool or feature
    • Researching tools to solve a problem, testing them out and making recommendations
    • Creating flowcharts or documentation to describe a particular client or user workflow
    • Drafting project status updates based on information relayed by other members of the team
  • With direction from the senior team, you will be tasked with researching how a client performs certain tasks. This includes learning the client business inside and out and being able to describe in detail each job function, team member and the input/output of each step in a process.
  • Assist with creating Gantt charts, spreadsheets or other deliverables as part of forecasting and updating project budgets, timelines and scope.
  • Turning loose ideas and suggestions from our team into details, actionable plans
  • Writing in Google Docs, creating Gantt charts, building spreadsheets in Google Sheets, communicating with the team in Slack
  • Help with internal projects that touch on our own workflows, marketing efforts and sales pitches
  • Assemble Keynote presentations with guidance from the team on content
  • Respond to client requests for support, updates or enhancements
  • Logging tickets for the development team with concise, thorough explanations of requested features or discovered bugs
  • Occasionally participating in technical meetings with development team to discuss client goals or feedback
  • Writing actionable user stories or use cases that can be understood by a client and useful to a developer. Specifically, you'll be spending a lot of time writing BDD statements and thinking about how we can be better using BDD in our process.

The ideal person will:

  • Have strong technology, analytical and communication skills. This means:
    • You have strong writing acumen - you don't need to be Hemingway but you can write client-facing documents that are concise and useful.
    • You're able to speak with confidence in meetings with clients whose job functions will range from the C-suite executives to assembly line shift workers.
    • You're in tune with technology trends and can discuss web development technologies at a mid-to-high level. You don't need to be a developer with advanced technical literacy, but you should know the meaning of terms like: cacheing, CMS, React, build process, Git, server
    • You can approach a problem and find your way through or around it with minimal guidance. If need you ask for help, you're coming to the conversation with insight into what hasn't worked and a hypothesis for how to remove roadblocks.
  • Have a strong capacity for self-directed learning of new concepts, tools and skills
  • Can take direction but are not dependent upon it
  • Are attentive and thorough with the ability to think analytically about structures then creatively design systems and workflows
  • Have some professional work experience; ideally 1-3 years in a digital services agency or equivalent role. Strong candidates may substitute this professional experience with applicable intern, student leadership or part-time work experience.
  • Have some level of higher education; field of study doesn't matter and if you have a compelling background, exact level of education is flexible.
  • Be comfortable working independently with a remote team. You'll be expected to share rolling updates about your progress toward goals and attend periodic video chats about project status.
  • Have an adventurous spirit with an interest in travel, adventure, exploration or science. We look for partners that explore the real world with a keen interest for discovery and growth.
  • Some skills that are not required but would be considered a great added value to our team:
    • Advanced Excel/Google Sheets skills are a major bonus
    • Familiarity with WordPress and the new Gutenberg editor. You don't need to be an advanced user but WordPress is central to much of our work and familiarity will be useful.
    • Any technical backgrounds with exposure to web development technologies and any level of coding experience
    • Experience in EdTech, educational research or student-focused product development
    • Some experience with Behavior Driven Development (BDD) processes
    • Spanish fluency

To apply:

Be sure to include some form of a cover letter. It doesn't need to be anything formal, but should provide a quick intro to you and indicate that you have an understanding of what our team does and what this position entails.

Apply on our our careers portal at https://lat-long.breezy.hr

Please submit all applications via that site, direct emails will not be considered.