In Short: We're looking for a smart, self-directed person who can sit in on important client meetings, own follow-up deliverables and aid in defining/improving workflows within client organizations.

A Bit About The Job

  • The position is immediately available and we anticipate the start date to be before May 2020
  • This is a full-time position with benefits and is located in our Brooklyn, NY office. We're in DUMBO off the York St F or High St A/C stops. We are open to semi-remote schedules, as long as you can be in the office ~3 days a week.
  • We're very flexible on periods of remote work - each member of our team regularly spends 4-8 weeks a year working from abroad.
  • Benefits:
    • Health insurance stipend - you'll need to buy your own insurance, but we'll pay up to $1,000 of your premium each month
    • $1,500 annual travel reimbursement
    • 3 weeks PTO to use how you want- you'll accrue 1 week every 4 months for your first year. Then it's just an annual allotment.
    • $1,000 annual self-improvement budget for any structured, goal-oriented project you want to under take: SCUBA lessons, guitar classes, CodeAcademy, PMI certification, etc.
    • 3 months maternity/paternity leave with part time on-ramp for return
  • You'll get a new MacBook Pro, retina-quality monitor and whatever peripherals you need.
  • There is no definitive travel requirement for this position, but you'll probably make occasional trips for on-site client meetings. Each trip will likely be 2-4 days and there may be as many as 5 trips a year.

A Bit About Us

  • Lat Long is a digital product development team for clients exploring new frontiers. Our team is partially remote with an office in Brooklyn, NY and a partner development team in Buenos Aires.
  • Our core focus is building products for people doing exciting things — typically delivering technical solutions and sometimes going beyond to help create the business behind the product.
  • Our team has tackled some exciting projects in the past couple of years:
  • Our site and recent projects can be found here: https://latlo.ng

What will you be doing day to day?

  • Support our senior team on client projects by owning various deliverables. Those might include:
    • Documentation about how a feature works with screenshots and GIFs
    • Writing summary meeting notes with clearly defined next steps
    • Training clients on how to use a tool or feature
    • Researching tools to solve a problem, testing them out and making recommendations
    • Creating flowcharts or documentation to describe a particular client or user workflow
    • Drafting project status updates based on information relayed by other members of the team
  • With direction from the senior team, you will be tasked with researching how a client performs certain tasks. This includes learning the client business inside and out and being able to describe in detail each job function, team member and the input/output of each step in a process.
  • Assist with forecasting and updating project budgets, timelines and scope.
  • Turning loose ideas and suggestions from our team into details, actionable plans
  • Writing in Google Docs, creating Gantt charts, building spreadsheets in Google Sheets, communicating with the team in Slack
  • Help with internal projects that touch on our own workflows, marketing efforts and sales pitches
  • Assemble Keynote presentations with guidance from the team on content
  • Respond to client requests for support, updates or enhancements
  • Logging tickets for the development team with concise, thorough explanations of requested features or discovered bugs
  • Occasionally participating in technical meetings with development team to discuss client goals or feedback
  • Writing actionable user stories or use cases that can be understood by a client and useful to a developer. Specifically, you'll be spending a lot of time writing BDD statements and thinking about how we can be better using BDD in our process.

The ideal person will:

  • Have strong technology, analytical and communication skills. This means:
    • You have strong writing acumen - you don't need to be Hemingway but you can write client-facing documents that are concise and useful.
    • You're able to speak with confidence in meetings with clients whose job functions will range from the C-suite executives to assembly line shift workers.
    • You're in tune with technology trends and can discuss web development technologies at a mid-to-high level. You don't need to be a developer with advanced technical literacy, but you should know the meaning of terms like: cacheing, CMS, React, build processes, Git, server
    • You can approach a problem and find your way through or around it with minimal guidance. If need you ask for help, you're coming to the conversation with insight into what hasn't worked and a hypothesis for how to remove roadblocks.
  • Have a strong capacity for self-directed learning of new concepts, tools and skills
  • Can take direction but are not dependent upon it
  • Are attentive and thorough with the ability to think analytically about structures then creatively design systems and workflows
  • Have some professional work experience; ideally 1-3 years in a digital services agency or equivalent role. Strong candidates may substitute this professional experience with some applicable intern, student leadership or part-time work experience.
  • Have some level of higher education; field of study doesn't matter and if you have a compelling background, exact level of education doesn't matter either.
  • Be comfortable working independently with a semi-remote team. You'll be expected to share rolling updates about your progress toward goals and attend periodic video chats about project status.
  • Have an adventurous spirit with an interest in travel, adventure, exploration or science. We look for partners that explore the real world with a keen interest for discovery and growth.
  • There are some skills that are not required but would be great additions:
    • Advanced Excel/Google Sheets skills with scripting experience as a major bonus
    • Be familiar with WordPress and the new Gutenberg editor. You don't need to be an advanced user but WordPress is central to much of our work and familiarity will be useful.
    • Any technical backgrounds with exposure to web development technologies and any level of literacy with programming languages
    • Some experience in EdTech, educational research or student-focused product development
    • Some experience with Behavior Driven Development (BDD) processes